Shipping Policy
At MARTIN QUAD, we entrust our esteemed shipping partners with the responsibility of managing all outbound shipments. Our commitment to ensuring efficient and secure deliveries extends to both domestic and international orders. Our customers can conveniently track their orders using the provided Track & Trace information delivered via email straight upon dispatch.
Shipping Times:
Our standard shipping times are as follows:
For domestic orders within Denmark: 1-3 business days
For European orders: 3-5 business days
For international orders outside Europe: 3-10 business days
* For “Made To Order” items, please add +10 business days to the estimated shipping time.
Please note that while we make every effort to ensure prompt delivery, MARTIN QUAD accepts no responsibility for any delays.
Shipping Costs:
Shipping costs are determined based on various factors, including the destination country. These costs are calculated and added during the checkout process on our website, www.martinquad.com. The prices displayed on our website are reflective of the final order total, including shipping costs.
For any inquiries or concerns regarding shipping, please reach out to contact@martinquad.com.
Returns Policy
We are dedicated to providing a comprehensive and legally compliant returns policy in alignment with Danish consumer protection laws. Please find below a detailed explanation of our returns policy, ensuring your rights as a consumer are upheld.
Cancellation by Refusal:
Refusing to accept the goods does not constitute a valid means of canceling a purchase unless specific notice is provided.
Refunds are subject to Danish consumer protection laws. As per Danish law, you have the right to return products and receive a refund within 14 days from the date of delivery, without the need to provide a reason.
Conditions for a Return:
To be eligible for a return, your item must meet the following conditions:
The item must remain unused.
It should be in the same condition as when you received it.
The item must be in its original packaging.
A receipt or proof of purchase is required for the return process.
Please initiate return requests through contact@martinquad.com.
Partial Refunds and Inspection:
Certain circumstances may warrant partial refunds, as outlined below:
Signs of obvious use.
Items that are not in their original condition, are damaged, or have missing parts for reasons unrelated to our error.
Upon receiving and thoroughly inspecting your returned item, you will receive an email notification confirming the receipt and specifying whether your refund has been approved or rejected.
Refunds:
If your refund is approved, it will be processed, and the refunded amount will be applied to your original payment method, such as your credit card, within a specific number of days.
Unreceived Refunds:
If you have not yet received your refund, we recommend checking your bank account. Afterward, please contact your credit card company, as there may be some processing time before the refund is officially posted. If you have followed these steps and still have not received your refund, please contact us at contact@martinquad.com.
State of Return Items:
Danish law mandates that the value of the item should not be diminished due to usage beyond what is necessary to assess its characteristics and functionality. If such a reduction in value occurs, only a portion of the purchase sum may be refunded. The exact refundable amount depends on the item's saleable value, and, in certain cases, this may mean that only the freight charges can be refunded.
To maintain the item's value, we recommend returning it in its original packaging. The absence of the original packaging may affect the item's value.
Sale Items and Exchanges:
Sale items are generally not eligible for refunds. Regular-priced items are the only items typically eligible for refunds.
Exchanges are only facilitated in the event that an item is found to be defective or damaged upon arrival. Should you require an exchange for the same product, please request an exchange through contact@martinquad.com.
Return Shippings:
For all claims or returns, please contact us at contact@martinquad.com.
In accordance with Danish law, you are responsible for covering your own shipping costs when returning an item.
Depending on your shipping destination, the time it may take for your exchanged product to reach you may vary. We recommend using a trackable shipping service or purchasing shipping insurance for added security.
Please note that we cannot guarantee the receipt of your returned item.
Data Protection in Accordance with Danish Law:
At MARTIN QUAD, we strictly adhere to Danish law regarding data protection and privacy. We collect and exchange data related to your behavior and personal information, and use cookies to enhance website usability, provide an improved user experience, gather statistical data, and enable targeted marketing.
As a standard setting (required), we collect and exchange data on necessary technical information. This data is crucial to enable the fundamental technical functionality necessary to use the site and complete transactions.
For a comprehensive understanding of our data protection practices, we encourage you to review our Privacy Policy. If you have any further questions or concerns, please do not hesitate to contact us at contact@martinquad.com.